The right to withdraw from the contract
Pursuant to the Act on Consumer Rights of May 30, 2014, the Consumer / Entrepreneur has the right to withdraw from the contract without giving any reason.
The withdrawal from the contract is effective if the Consumer / Entrepreneur submits a declaration of withdrawal from the contract within 14 days from the date of delivery of the goods. To meet the deadline, it is enough to submit a statement before its expiry. The form of submitting the declaration can be any, e.g.
the statement may be submitted on the form, a model of which is attached to the Act on Consumer Rights of May 30, 2014 (attached as Annex 1 to the Regulations),
by e-mail to the address provided in paragraph 1 of these regulations,
by letter to the address provided in paragraph 1 of these Regulations.
The consumer / entrepreneur returns the goods to the Store within 14 days of submitting the declaration of withdrawal from the contract at his own expense.
The store returns the funds within 14 days from the date of receipt of the statement. The Store may withhold the reimbursement until the Goods are received back or the Consumer / Entrepreneur provides proof of its return, depending on which event occurs first.
The store returns the funds using the same method of payment as used by the Consumer / Entrepreneur. In the case of payment by a payment card, the refund is made to the card account.
In the event that the Consumer / Entrepreneur has chosen a method of delivery of the item other than the cheapest offered by the Store, the Store will not reimburse the Consumer / Entrepreneur for additional costs incurred by him. The store will only refund the cost of the cheapest delivery of a given item to the Consumer / Entrepreneur.
The Consumer / Entrepreneur covers all direct costs of returning the Goods (e.g. packaging, security, shipping costs).
The right of withdrawal is not entitled to the Consumer / Entrepreneur in the case of contracts:
in which the subject of the service is the Goods delivered in a sealed package, which after opening the package cannot be returned due to health protection or hygiene reasons, if the package has been opened after delivery;
in which the subject of the service are Goods that deteriorate quickly or have a short shelf life;
in which the subject of the service is non-prefabricated Goods, manufactured according to the specifications of the Consumer / Entrepreneur or serving to satisfy his individual needs;
on the provision of services, if the Store has fully performed the service with the express consent of the Consumer / Entrepreneur, who was informed before the service begins that after the Store has fulfilled the service, he will lose the right to withdraw from the contract;
delivery of digital content that is not recorded on a tangible medium, if the performance began with the express consent of the Consumer / Entrepreneur before the deadline to withdraw from the contract and after informing him by the Store about the loss of the right to withdraw from the contract;
in which the subject of the service are Goods that after delivery, due to their nature, are inseparably connected with other Goods.
Based on Article. 31 of the Consumer Rights Act of 30 May 2014, in the event of withdrawal from a distance contract or a contract concluded outside the business premises, the contract is considered not concluded.
The Consumer / Entrepreneur is responsible for reducing the value of the Goods as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning.